SAP CS

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Syllabus

  • Customer Service

  • CS Integration with Other Modules

      CS – SD Integration
    1. CS – QM Integration
      CS – FI Integration
      CS – CO Integration
      CS – PP Integration
      CS – MM Integration
      CS – HR Integration
  • Organizational elements in Customer service Module Using the Standard Controls

      Master data in Customer service
    1. Installed Base Management
      Functional Location
      Equipment
      Serial Number Management
      Work Centre
      Cost Centre
      Activity
      Activity Pricing
      Warranty & Types
      Status Profiles
      DIP Profile
      In-House Repair Process
  • Service Notification

      Repair Order
    1. Service Order
      Resource Related Billing
      Repair-At-Site Process
      Service Notification
      Service Order
      Resource Related Billing
  • Annual Maintenance Contract Process

      Contracts
    1. Task Lists
      Maintenance Plan
      Third Party Repair Process
      Service Notification
      Service Order
      Resource
 

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